Are the Panel Beaters qualified and experienced?
Don’t be afraid to ask your panel beater how long they’ve been in business and what kind of training they have. If it’s their own business, feel free to ask how long they’ve had it and what they did beforehand. You can easily fold it into an informal conversation. Along the lines of, “I’ve never noticed your shop here before – have you recently moved in?” And then let the questions flow from there.
Alternatively, if you prefer a more direct approach, feel free to ask something like, “That sounds quite complicated. Have you done many of these types of repairs before? My car is my baby, and I just want to make sure it’s in good hands.”
Are they good value for money?
Using the cheapest panel beater won’t always give you the best outcome. It’s essential to understand what work they will be doing and then assess value for money. Have they clearly explained the work they will be doing? Have they given you a precise estimate or quote? What happens if they need to do something else – is that included or not? You may be able to compare the hourly rate for the labour.
However, you’ll probably find there won’t be too much variance here between panel beaters Auckland. You also want to look at the cost of parts and whether a panel beater is using original manufacturers parts or non-genuine aftermarket parts. If it’s important to you, enquire about whether a loan car is available and, if so, whether there is a charge for that.
Do the Panel Beaters help you when you need them?
A critical factor in your decision making may be knowing who has the time to service your vehicle when you need it. Most people, especially in Auckland, rely on their cars daily for work and personal responsibilities.
At Mt Roskill Collision Centre, we know that you probably can’t afford much downtime. We have a full range of panel beating services to help when you need it.
We pride ourselves on offering accurate time estimates. Hence, we can let you know as accurately as possible when we can schedule your car in and how long it will take.
Are the Panel Beaters helpful and knowledgeable?
Customer service is vital when it comes to choosing a service provider. How they make you feel and how much time they spend explaining things can make a huge difference in whether you’d use them again.
Also, whether you’d refer them to your family and friends. Go with your gut instinct here.
When you initially call the panel beaters Auckland, do they treat you with respect? Do they explain things carefully and thoroughly, appropriate to your level of knowledge? That is, do they make you feel dumb? Or do they appreciate that you may need a bit of help understanding what’s going on with your car? Do they offer any extra helpful advice and take the time to provide as much help as possible?
What do other customers have to say about them?
We’ve learned over the past few years with social media that people tend to buy from suppliers who are recommended to them. “Social proof” is the endorsement from others to use a product or service. We no longer use a company simply because we see their advertising.
We use a company because we have heard good things about them that demonstrate they are reliable and credible. Do a Google search on the panel beater you’re thinking of using and take a look at their Google reviews.
Have a look at the Google reviews for Mt Roskill Collision Centre here, and let us know if you have any questions. We’d love to help you however we can.
The Mt Roskill Collision Centre promise
Our goal is to have everyone on New Zealand roads driving safely. We offer a lifetime guarantee on our car repairs from our panel beating and collision repair service centre in Mt Roskill, Auckland.
Contact us online or call us on 0800 227 762 for a free quote or to book an appointment.
