FAQs

If you are unsure you need to make a claim, come and see us and we will be happy to have a look and give you advice. otherwise if you are making a claim make sure to let your insurer know that you want to use Mt Roskill Collision Centre as your repairer, because not only we are approved by all major insurance companies but also it is your legal right to choose where your vehicle gets repaired.

Yes, you have the right to choose your repairer. As long as you pick a reputable business with the right equipment and expertise, there should be no issue. We make this process simple as we are approved by all major insurance companies and have a proven track record.

While we can look at photos, providing an accurate estimate is tricky without seeing the vehicle in person. There could be hidden damage or parts that aren’t visible. It’s best to bring your car in so we can give you an accurate estimate and avoid any unexpected costs or delays.

You won’t need to leave your car with us if our estimator deems it safe to drive. An assessment usually takes around 10-15 minutes. If adjustments are needed to ensure your car is safe to drive, that might take a few extra minutes.

After we assess the damage, we’ll source part availability and costs to write the estimate. For private estimates, we’ll email the quote directly to you. For insurance claims, we’ll send the estimate and images to the insurer and notify you once we have approval. After that, we’ll contact you to schedule your repair.

We are approved to repair accident-related damage up to a certain value with no prior approval needed. As long as you have made a claim and your claim meets all the criteria – such as the damage on the vehicle matching the damage description on the claim and no dispute of liability – we can proceed without further delay.

The approval time varies between insurance companies and depends on how busy they are. If you’d like a specific time frame, we recommend contacting your insurer directly for the most accurate information.

Yes, this is actually a great time to do additional work as your car is already in the shop. In some cases, it can be cheaper as parts may already be removed, reducing labour costs. Let us know when you come in, and we’ll provide a separate estimate for any extra work.

We’ll provide an estimated time frame when you drop off your vehicle, depending on part availability. We only take your car in for repairs when we have the parts to minimise the time it spends off the road, and we’ll discuss this with you when booking your repair.

Loan cars are available but subject to availability. Please let us know when booking your repair if you require one, and we’ll arrange it for you.

There’s a one-off charge of $40 including GST for the entire duration of your repairs. This is a flat fee, regardless of whether you need the loan car for one day or a week. The loan car will be provided with a full tank of gas, and it’s expected that you return it with the same.

If you have hire car cover, let us know and we will deal with your insurer directly for a hassle-free experience.

Once your repairs are complete, one of our team members will contact you to confirm. Our trained staff will also perform a final quality check to ensure everything has been completed to a high standard before you drive away.

Absolutely not. We pride ourselves on providing a seamless repair, and your vehicle should look as good as it was pre-accident or even better. We ensure the highest level of care and attention to detail.

We offer ownership lifetime warranty on all accident repairs as long as you own the car and the issue is related to the original repair, please get in touch with us, and we’ll be more than happy to rectify any issues.

The insurance excess is paid to us once the repairs are complete. We invoice the insurance company for the full repairs cost, minus the excess. Some insurance companies allow you to pay them directly – for example, AA Insurance and Vero Insurance.

We accept Afterpay & Zippay for your convenience.

• Afterpay – Buy now and pay in four easy instalments over six weeks.
  Visit www.afterpay.com to learn more and download the app.
• Zippay – Buy now and pay later with flexible repayments.
  Visit www.zippay.com.au to learn more and download the app.

Our opening hours are:-

Roskill Auto Mechanical Hours: 8am-4.30 pm Monday-Friday.

Mount Roskill Collision Hours: 7am-4.30pm Monday-Friday.

Yes – if you’re located nearby and need assistance getting your vehicle to or from our workshop, just let us know when booking. We’re happy to help organise a convenient pick-up or drop-off option.

Loan cars are available and subject to availability so please let us that you require one when booking the car in for repairs. We have a one-off fee of $20 including GST for the entire time it takes us to repair your vehicle. This is not a per day charge, so the one fee is the same if you need the loan car one day or one week. The loan car will be provided with a full tank of gas, so the car needs to be returned with the same.

We accept payment by Eftpos and Credit Card only. Please note: no cash payments are accepted.

You can also pay using:

• Afterpay – Buy now and pay in four instalments over six weeks.

Visit www.afterpay.com to find out more and download the app.

A full service every 15,000 kms or 12 months whichever comes first is recommend for vehicles less than 5 years old

A full service every 10,000kms or 12 months whichever comes first for vehicles 5 years and older.

We recommend servicing your vehicle regularly to help reduce long-term running costs, improve performance, and ensure your safety.

A Wheel Alignment is recommended to be carried out every 10,000 kms or if the vehicle is pulling to one side or you can see the tyres wearing unevenly.

If your air-conditioning no longer feels cold, it may simply need a regas. Give us a call to book an appointment and we’ll take care of it for you.

If a light shows up on your dash, it usually means something’s not right with your vehicle. Warning lights are designed to alert you to potential issues – so it’s best to get it checked as soon as possible. Book a Diagnostic Check with us and we’ll identify what’s going on and recommend the right solution.

If you’re having difficulty starting your vehicle, your battery might be reaching the end of its serviceable life. Bring your vehicle in for a free battery test. We’ll check the condition and replace the battery if needed – so you can get back on the road quickly and safely.