FAQs

There’s no right or wrong answer here, but if there’s another party involved it’s best to contact the insurance company first. However, if you are not sure you can come to see us and we can talk you through your options and what the next steps should be.

Yes, you have every right to nominate a repairer of your choice. This should not be an issue if you choose a reputable business with the right gear and equipment.We make this easy, as we approved by all major insurance companies and have a proven track record in the industry.

Writing an estimate based on emailed images won’t be accurate as parts and damages could be missed. It’s best we see the vehicle in person to be able to give a more accurate estimate to avoid any hidden cost or delays when repairs are started. 

You won’t need to leave your car with us if our estimator deems it safe to drive. Depending on the damage the assessment should take around 10-15 minutes. We may also need to adjust things on your car so it’s safe for you to drive, so that could take a couple extra minutes.

After the assessment, we will source parts cost and availability to write the estimate. If a private estimate we will then email it to you. If it’s an insurance claim we will send the estimate and all required images to the insurance company and we will notify you via text when that is done. Following the insurance company approval, we will get in touch to arrange a time to start repairs.

This varies between the insurance companies and depends on how busy they are at the time we submit the quote. If you’d like an accurate time frame, it’s best to ask your insurance company directly.

Yes, this is the best time to do this because the vehicle is already in the shop and in process.On some occasions It can be cheaper in cases where parts are already removed lessening the labour cost.Let us know when you come in and we will give you a separate estimate for this.

We will be able to give you an estimated time frame when you come in for assessment, pending parts availability. Noting we only take the vehicle in for repairs when we have parts to minimise the time which the vehicle is off the road so we will discuss this with you when booking your car in for repairs.

Loan cars are available and subject to availability so please let us that you require one when booking the car in for repairs.

We have a one-off fee of $40 including GST for the entire time it takes us to repair your vehicle. This is not a per day charge, so the one fee is the same if you need the loan car one day or one week. The loan car will be provided with a full tank of gas so the car needs to be returned with the same.

One of our team will contact you once the repairs are complete. Our trained staff members will preform a quality check on the vehicle to ensure it completed to a high standard.

Absolutely not, we pride ourselves on providing a seamless repair and your vehicle should look as good as it was pre accident or better.

We offer an ownership lifetime warranty on all accident repairs and we are more than happy to rectify any issues. So as long as you own the car and it is related to the original repair, please get in touch with us.

The insurance excess is paid to us once repairs are complete. This is because we invoice the insurance company the full repairs cost less the excess amount.    Note: Some insurance companies give you the option to pay them directly.  E.g.  AA Insurance and Vero Insurance.

Sorry we do not offer this service and we are not affiliated with any small loan companies. We require the payment in full when collecting your vehicle.

Our opening hours are Monday to Friday between 8.00am and 4.30pm

If you are close by and would like a pickup or drop off service, talk to us about this when making your booking.

Loan cars are available and subject to availability so please let us that you require one when booking the car in for repairs. We have a one-off fee of $20 including GST for the entire time it takes us to repair your vehicle. This is not a per day charge, so the one fee is the same if you need the loan car one day or one week. The loan car will be provided with a full tank of gas, so the car needs to be returned with the same.

We offer a new parts and labour guarantee for a 12-month period assuring you care is taken not only with repairs but with quality parts and components. Note: If a customer supplies their own parts the 12-month guarantee does not apply.

We accept payment by Eftpos and Credit Card only. No Cash payments.
Pay with After Pay, this allows you to buy now and pay in four instalments over six weeks. Go to www.afterpay.com to find out more and download the app.

A full service every 15,000 kms or 12 months whichever comes first is recommend for vehicles less than 5 years old

A full service every 10,000kms or 12 months whichever comes first for vehicles 5 years and older.

We recommend servicing your vehicle regularly to help reduce long-term running costs, improve performance, and ensure your safety.

A Wheel Alignment is recommended to be carried out every 10,000kms or if the vehicle is pulling to one side or you can see the tyres wearing unevenly.

It is recommended to have your vehicle Air Conditioning checked or serviced every two years alongside your Cabin Filter replacement. If your Air-Conditioning no longer feels cold, it may need Regasing – Call us to book an appointment to have this carried out.

If you have a light on the dashboard we can help. A warning lights indicates an issue with your vehicle. – you should get it diagnosed as soon as possible. Book an appointment with us for a Diagnostic Check.

If you are having difficulty starting your vehicle your battery may be showing signs it may be at the end of its serviceable life, bring it in to us for a free battery test. We can check the condition of your car battery and replace your battery if needed and you will be back on the road in no time.